Now Hiring: Front of House Coordinator – Spur – APPLICATION OF JOB OPPORTUNITY

What Does a Front of House Coordinator Do?

As the Front of House (FOH) Coordinator, you’re basically the commander of everything that happens in the restaurant where customers can see. From greeting diners and managing complaints to keeping staff motivated and ensuring food comes out right — it’s your zone.

Here’s a closer look at what you’ll do each day:

💬 1. Creating a Great Guest Experience

You’re the face of the restaurant. When guests walk in, they’ll notice the vibe — clean tables, friendly smiles, fast service. That’s your department. Spur is known for being family-friendly and warm, so the FOH must reflect that energy.

Greet guests as they arrive and make them feel welcome.
Solve guest complaints or concerns quickly and professionally.
Keep the dining space clean, well-organized, and inviting.
Guide your team to act professionally and proudly represent the Spur brand.

👥 2. Leading the Front-of-House Team

From hosts and runners to servers and bar staff — you’ll be the one in charge of the crew that makes service happen. You’ll lead them, train them, and support them to do their best.

Hire new FOH staff when needed.
Provide proper training for each role.
Organize schedules so that every shift is properly covered.
Motivate your team to stay sharp, friendly, and efficient.
Address any staff issues, conflicts, or drop in performance — quickly and firmly.

STEERS IS HIRING

🛠️ 3. Running Daily Restaurant Operations

A big part of your role is making sure that day-to-day operations go off without a hitch. From opening checklists to closing routines, every system and process should flow smoothly under your eye.

Oversee the daily FOH flow — bookings, walk-ins, and takeaways.
Keep communication with the kitchen tight and respectful.
Maintain a calm, controlled atmosphere even when it gets busy.
Make sure health and hygiene standards are always followed.
Step in where needed — from helping with food running to assisting behind the till during peak times.

💵 4. Managing Costs and Driving Sales

You’ll also be expected to keep an eye on the numbers. That means controlling waste, encouraging sales, and protecting stock and equipment.

Minimize breakages, food waste, and over-ordering.
Watch your team’s upselling efforts — encourage them to suggest sides, drinks, and desserts.
Make sure specials and promotions are being explained to customers.
Work with the back-office team to manage FOH-related stock and supplies.

✅ 5. Maintaining Quality Standards

Every Spur store must meet a certain level of quality — in service, hygiene, and customer care. As FOH Coordinator, you’re the quality controller.

Enforce Spur’s service protocols at all times.
Regularly inspect the floor, bathrooms, and waiting areas.
Check that uniforms are neat, staff are presentable, and conduct is professional.
Always be on the lookout for things that can be improved or tightened up.

📣 6. Promotions, Marketing & Customer Loyalty

Part of Spur’s strategy is to attract new customers and keep the regulars coming back. You’ll play a role in making this happen at store level.

Help roll out new promotions, discounts, and campaigns.
Explain new menu items and promotions to your staff so they can confidently share with customers.
Use your team to help create a buzz — birthdays, family celebrations, kids’ specials, and public holidays.
Share ideas with head office or regional managers about what works in your area.

🔗 7. Communication & Conflict Resolution

You’ll be working with kitchen staff, customers, and managers — all at once. Strong communication is key.

Keep the flow of information between the kitchen and FOH smooth.
Hold daily briefings to set the tone for the shift.
Make sure policies, targets, and expectations are clearly explained.
Deal with disagreements or confusion calmly and professionally.

🎓 Who Should Apply for This Role?

This job is best suited to someone with solid experience in hospitality — especially those who’ve already worked in a supervisory or management role.

Spur is not looking for entry-level waiters. They’re looking for someone confident, practical, and experienced.

Here’s what will boost your chances:

✅ Minimum Requirements:

At least 2–3 years experience as a manager, shift leader, or supervisor in a restaurant or café.
Good leadership skills — you must know how to manage people and give direction.
Able to work under pressure in a fast-paced environment.
Strong customer service mindset.
Basic computer skills (e.g., emails, point-of-sale systems, scheduling apps).
Comfortable handling rosters, training, and performance discussions.

🌍 Location & Type of Work

Location: Gauteng (specific store details will be shared with shortlisted candidates)
Type: Full-Time
Contract: Permanent (subject to a successful probation period)
Days: Will include weekends and public holidays, as most shifts follow a hospitality calendar

🎯 Why This Role Matters

Working as a Front of House Coordinator puts you in a core leadership position. You’re not just running shifts; you’re helping build the culture and protect the reputation of a national brand.

This is a stepping stone to bigger roles such as Area Manager, Regional Trainer, or even Franchise Owner — depending on your long-term goals. Spur tends to promote from within, and this role gets you noticed.

💼 What You’ll Learn On the Job

Besides sharpening your leadership skills, this job will teach you:

Advanced customer service and crisis handling
How to run a full shift from start to finish
Labour law basics, including fair scheduling and handling HR issues
Communication skills that work across age groups and backgrounds
How to balance quality and speed — both important in fast-casual dining

💬 How to Apply (2025 Application Process)

Here’s how you can apply for this position:

Step 1: Prepare Your Documents

Updated CV (include past hospitality experience, even informal)
Certified ID Copy
References from previous managers or owners (if possible)

Step 2: Apply Online

Spur Corporation often posts their vacancies on:

Search for:
“Front of House Manager” OR “Front of House Spur Gauteng”

Look for listings from Spur Corporation or affiliated franchises.

Step 3: In-Store Option (Optional)

You can also walk into your nearest Spur with a printed CV and ask to speak to the manager. Some restaurants accept CVs on-site and call candidates when there’s an opening.

🗣️ Bonus: Interview Prep Tips

If you’re called for an interview:

Dress neatly — business casual is fine.
Learn about the Spur brand. Know their menu, values, and target customer.
Be ready to talk about how you handle pressure, lead teams, and deal with unhappy customers.
Speak clearly, be confident, and give examples from your past experience.