Responsibilities:
Increasing turnover to ensure that goals are met Controlling expenses
Managing stock losses to ensure conformity with the company’s standard for shrinkage People management, including recruitment, development of staff, employee relations, performance management
Executing in-store merchandising strategy and standards
Implement our customer service strategy and meet our customers’ needs to ensure customer satisfaction.
Experience and Qualifications:
A Matric certificate.
Retail experience of at least three years and store leadership experience of at least one year are required.
Skills:
•Builds Customer Loyalty
•Customer Service Delivery
•Customer Value Management
•A Customer-First Strategy Clearly Describes Solutions Starts Powerful Sales Conversations Knows the Buying Influences
Leverages Digital Communications with Customers
Controls Resistance Controlling the Selling Process Navigates Customer Challenges
Buying and Selling Organizing and Planning Policy & procedures
Strategic Planning for Sales Leadership
Behaviors
Action-oriented:
readily accepts new opportunities and challenges with a sense of urgency and eagerness Builds Networks – establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
Customer Focus – understands, anticipates, and meets the needs and expectations of customers
plans, organizes, and effectively directs the activities of individuals or teams to achieve desired outcomes; directs work Drives Engagement – inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
Takes Responsibility – ensures that others are held accountable for agreed-upon performance goals. Assesses and improves the effectiveness, efficiency, and quality of various work processes to optimize them.
Values differences:
recognizes, respects, and appreciates other people’s diverse perspectives, beliefs, and values.