Description of Job The Learner position is a development role in which the incumbent will complete a formal, registered qualification while gaining work experience.
During their time in the position, the Learner will be expected to complete all qualification requirements, including research, analysis, administration, process, and project work that adds value to the business area.
A required additional work-related training will be provided.
Identify and intensify potential risks that could result in increased expenditures.
Demonstrate cost consciousness and awareness of personal contribution to costs.
Adheres to the necessary operating standards and increases knowledge and comprehension of financial procedures. Regarding interactions with customers, adhere to the organization’s shared values, service standards, and Treating Customers Fairly (TCF) outcomes. Resolve customer dissatisfaction/complaints and takes ownership of the problem. communicates with customers in accordance with established guidelines. Collect customer feedback to help improve customer service.
Ensure that product knowledge and advice is technically accurate.
Work with enhanced processes and procedures to maintain operational efficiencies.
Ensures that quality standards are adhered to.
Adheres to Company policies and procedures.
Maintains accurate activity reports.
Investigate novel approaches to process optimization.
Contribute to the alignment of business processes to customer service.
Advise line management on potential opportunities for process and system improvements.
Demonstrate the shared value “I get better and better”.
Contribute to the team by working together to achieve team goals thereby living the shared value “We strengthens me”.
Respect others and value the contributions of each person.
Share information and knowledge that will benefit the team.
Respect diversity and values inclusivity.
Identify effective activities to address own development gaps.
Develop your own development plan and discuss it with the team leader.
Know which abilities and competencies must be mastered to ensure personal growth and performance.
Demonstrate a commitment to continuous personal improvement in line with the Shared Value “I get better and better”.
Important Closing Date Note
Please note that applications will not be accepted after the date listed below; therefore, applications should be submitted prior to the deadline listed below. 20/11/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates can voluntarily disclose information about their disabilities so that we can accomplish this goal. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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