Type of Job: Full-Time
The workplace is in Elandsfontein, Gauteng.
The Job’s Purpose The Call Centre Supervisor is responsible for overseeing the sales and operations of the call center, ensuring that Call Centre agents perform optimally to meet business objectives.
Strategic call planning, overseeing the Call Center’s sales department, and cultivating long-term relationships with both internal and external clients are all part of this position’s responsibilities for increasing productivity and customer satisfaction.
Principal Responsibilities Operational
•Control and supervise the Call •Center’s day-to-day operations. •Help call center agents achieve sales and service goals by supervising and supporting them. •To increase revenue, develop and implement sales strategies.
•Plan call schedules strategically to maximize order placement and delivery routing.
•Keep an eye on performance metrics and make sure the team sticks to KPIs and SLAs.
•Implement programs for agent training and development to improve performance.
•Establish and keep solid connections with clients and internal teams alike.
•Maintain a high level of customer satisfaction and service.
•Examine the data from the call center to identify areas for improvement.
•Improve customer service and processes by working with other departments.
Essential Requirements
•Grade 12(Matric)
•Two years of relevant experience working in telesales
Skills Needed courtesy and professionalism
•when using the phone Listening with attention •Comprehension
•Know-how for managing conflicts •Skills in time management
•Skills in Microsoft Office, typing, and system navigation proficient in administration
•Ability to build strong relationships
aptitude for comprehending and interpreting reports ability to put tasks first
•Capabilities in team leadership and management •Excellent interpersonal and communication skills ability to handle situations involving high pressure